Shipping & Handling

Destinations
We ship to virtually all countries. There are some restrictions applicable to some products, and some products cannot be shipped to certain destinations. If we are unable to ship your product, we shall contact you.

Shipping Costs
The shipping charges shown during checkout represent actual rates for most countries. In some cases, the shipping rates may be higher than what we have listed on this website. In such cases we shall inform you of any additional charges and await your confirmation prior to processing your order or transaction.

Shipping Availability Date
They shall be available for shipping within three (3) business days after payment has cleared.

Please note, however, that any shipping availability or delivery dates, times or periods mentioned here, or otherwise quoted or communicated to you in any form or manner, are merely estimates and are not guaranteed, and may be subject to delays for a variety of reasons, some of which may or may not be within our control. For example, in some cases, your customs authority may hold your products which may delay the delivery date. Except as provided in the next paragraph, we shall not be responsible or liable for any late or non-delivery (for whatever cause or reason, and whether or not within our control).

If any product is not released for delivery to you by within 14 calendar days from the date on which your order or transaction was accepted and your payment was received, or from the applicable estimated or quoted delivery date, whichever is the later, then either party may reject, cancel or terminate your order or transaction, in which event our sole and exclusive liability, and your sole and exclusive remedy, in respect of the late or non-delivery and the resulting rejection, cancellation or termination, shall be only a refund (without interest) of any payment you may already have made for such order or transaction.

Insurance

As between you and us , all risks of loss of, and damage to your purchased product(s) during the transportation process shall be borne solely and exclusively by you. Please note that, under applicable laws and/or international treaties, the liability of carriers, shippers, shipping agents and/or other relevant parties for any loss of or damage to product(s) handled by them may be excluded, fixed or limited. Accordingly, for all shipments, we recommend that you purchase appropriate, relevant and adequate insurance to cover against the risk of loss and damage during the transportation process. Please contact us to inquire about available insurance rates for your order or transaction.

All items are carefully packed and addressed for export. Deliveries shall generally include customary one-way standard export packaging. (If, as an exception, we assume the packaging costs, then such costs shall be calculated on the basis of verifiable net costs.) However, should items become damaged or lost while in transit to you, we shall not be responsible or liable therefor.

In the event that you purchase insurance, such insurance shall be upon and subject to the terms and conditions offered by the underwriter by whom such insurance is effected; provided however that the limit of the coverage provided by such insurance shall not be more than the invoice value of the items.

In the event that you purchase insurance and you are required to file a claim for any loss of or damage to your product under such insurance through us, please contact us to initiate the claim. We shall then refund the cost or replace the item, but only if and after confirmation has been received from the insurance company regarding acceptance of the claim and payment of the compensation.

Current delivery times for different express companies:

  CarrierTransit TimeTo Countries
1 DHL shipping DHL 3 - 5 days World wide
2 UPS UPS 3 - 5 days World wide
3 EMS shipping EMS 6 - 9 days World wide, except Netherlands
4     3 - 5 days  
5 Royal Mail UK Royal Mail 4-6 days United Kingdom
Please notice: the tracking number by Royal Mail will be provided in 1-3 days after order delivered and package can be tracked online in 5-6 days(tracking avaliable only as goods arrive at UK)
6 Austrial Post Australia Post 3-5 days Australia
7 Swiss Post Logo Swiss Post 5 - 7 days Middle East Countries: United Arab Emirates, Kuwait, Saudi Arabia, Turkey, Egypt, Israel, Sri Lanka, Bahrain, Iran, Iraq, Oman, Qatar, Cyprus, Jordan, Lebanon, Syria, Yemen, India, Bangladesh, Pakistan, South Africa
8 Hong Kong Post Hongkong Post 14 - 20 days hongkongpost.com
Ship to World wide 7-20 days
Countries Delivery Days
Asia countries 4-8 working days
United Kingdom, Ireland 5-11 working days
United States, Canada, Australia 7-12 working days
Western Europe countries: Spain, Greece, Germany, etc. 8-15 working days
France, Italy and other countries 7-21 working days
9 singapore post Singapore Post 7 - 20 days World wide, except Iraq
Ship to World wide 7-20 days, except Iraq.
Delivery time to some countries
Country Days Country Days Country Days
Australia 5-8 Italy 6-12 Switzerland 5-8
Canada 6-12 Netherlands 5-8 U.A.E 6-10
France 6-9 New Zealand 5-8 United Kingdom 5-10
Germany 6-9 South Africa 6-9 United States 6-14
India 7-11 Sweden 5-8    
10   Pick up (by customer's account or shipping company)

About the Special Shipping with Logos or Battery,etc.

The best shipping cost provided online for ordinary goods(no brand name, no battery inside) but please note: if your order contents following products: mobiles, batteries, MP3, MP4, MP5, MP9(build-in battery), Products with brand logo(such as NOKIA, Apple iPhone,Blackberry,HTC,Google,Wii, Xbox360, NDSL ect), The Shipping cost will be a little higher than normal,and we suggest customer to ask their shipping agent to deal with customs clearance if the goods shipped with Logos.

 

How to track my order?

You will get a tracking No. after your order shipped.for DHL Tracking No.,you will get a DHL shipper's reference Track No.,it's only can be checked in DHL website in the menu "Track by Shipper's Reference"

 

 

DO you ship to my DHL or UPS address for freight collect?

Yes,you need have a DHL or UPS account,we will type your account No. on the express bill.

 

DO you ship to APO/FPO?

  • APO = Army Post Office
  • FPO = Fleet Post Office

We ship via EMS or Hong Kong Post for APO/FPO Address.As DHL,UPS,FedEX,TNT not accept shipment with the APO/FPO address.

 

DO you ship to P.O. Box?

We ship via EMS or Hong Kong Post for APO/FPO Address.As DHL,UPS,FedEX,TNT not accept shipment with the APO/FPO address.

 

Can you ship to my Chinese parter or friend  or split the shipment of my order?

Yes,leave a message with your request,we will confirm with you later.

 

VAT/GST number or Harmonised System Commodity Code maybe be need for shipping information if applicable

VAT number validation

Europe:  http://ec.europa.eu/taxation_customs/vies/


DHL /UPS /Fedex /TNT Remote Area Checking:

Courier

DHL

UPS

Fedex


Shipment Track

http://www.dhl.com.hk

http://www.ups.com

http://www.fedex.com/fedextrack

Remote Area Checking

http://remoteareas.dhl.com/

http://www.ups.com/

http://images.fedex.com/

if your address belong to Remote Address,we suggest change the shipping method to other shipping ways or EMS.please contact us to change your order's shipping method.


Updated on Jan-1th-2012 by UnionRepair.com