My Account FAQs

Welcome to our Help Center! We’ve created a list of common questions our customers ask when shopping online with us. If you are unable to find an answer to your question, please contact us.



My Account

1.How do I sign up for an account?

To sign up for an account with us, click “Register” on our homepage, enter your details and click Register. We will then send you an email to confirm your account has been successfully created and you can start adding items to your shopping cart!Your personal information is important to us. Refer to our Privacy Policy for more information on how we protect the information you give to us.

2.I have forgotten my password, how can I retrieve it?

If you have forgotten your password, you can click “Forgot your password?”. Enter your email address and we will send you a URL to reset your password.

3.My email address has changed, how can I update it?

You will be able to change your email address at anytime by going to My Account and updating your contact email address. We will then send you a confirmation email to your new contact email address.

4.How do I write a product review?

You will be able to write a product review by visiting My Account > Orders, finding your order and clicking “Product Review” on a selected product.

5.How do I use My Wish List?

You can add items to your wish list by clicking “Add to Wish List” for an item you would like to purchase at a later date. You will find your Wish List items under My Account > Wish List.

6.Why has my account been suspended?

Per our Terms & Conditions Policy, we require that you abide by the rules set out in this document. Our system will monitor your account activity and if we believe you have breached these Terms & Conditions, we will suspend your account.