Returns & Refunds FAQs

Welcome to our Help Center! We’ve created a list of common questions our customers ask when shopping online with us. If you are unable to find an answer to your question, please contact us.



Returns & Refunds FAQs

1.What is Union Repair’s returns & refunds process?

To apply for an item return or refund, please follow the steps below:
Step 1: Submit Request Submit your request to our Customer Service Team (sales@unionrepair.com) within 5 working days of receipt. Your email should include the following details:
  • Order number
  • Item number
  • An explanation of the reason for your return
Photo evidence clearly supporting the damaged/faulty item (please attach to the email): Maximum 3 images, each no larger than 2MB in size. We accept .jpg, .gif, .png file formats.
Step 2: Approval Once our Customer Service Team has reviewed and approved your request, we may notify you by email to send the item to our nearest domestic warehouse processing facility. Please note that the need to return items will be assessed on a case-by-case basis.
Step 3: Return Item If you are required to return your item, we must receive your package at our warehouse processing facility within 10 working days from the date we approved your request. We will inspect all returned items and if eligible, we will award a refund or resend you a brand new item.

2.What is the estimated shipping cost for returns?

The shipping fee for returns depends on your local post office. Please check with your local post office for international freight costs. Some regular post mail fee for your reference as below:
CountryWeightShipping CompanyCost
USA 4 pounds USPS US$ 17
Australia 500g Australia Post AU$ 14.95
UK 30g Parcel Force GBP 8.71+VAT

Note: The customer is responsible for shipping costs for returns.

3.What address should I send my return to?

When you submit a request for a return, our Customer Service Team will advise you of the warehouse address to send your item.

4.Is it necessary to offer tracking number for the returned item?

Yes, we require that you track the returned item.

5.How do I get a refund?

As you have paid through PayPal, we'll refund your payment back into your PayPal account. This will usually be processed within 1-3 business days, and you will receive a PayPal email confirmation when complete.

6.What kinds of items cannot be returned?

Per our Shipping & Returns Policy, the following items are nonreturnable: intimates & nightwear, lingerie, adult toys, tattoo merchandise.